I was recently discussing the role exit interviews should have for employers with a group of HR professionals. Their focus had generally been on what the employer can learn from the departing employee and how this insight could improve the overall operation-side of the business.
In theory, I don’t disagree with having a genuine
The Wall Street Journal (by Joe Light) recently reported that departing employees are more disgruntled than ever. The article notes that based on exit interviews of more than 4,300 employees from 80 companies:
More than three-quarters of departing employees say they wouldn’t recommend their employer to others, the worst percentage in at least five years